Privacy Policy
Effective Date: 9/1/2024
Transcend Aging + Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), as well as applicable state privacy laws. This Privacy Policy outlines how we collect, use, protect, and disclose your personal and health-related information through our website, online scheduling, telehealth platforms, and wellness services.
1. Information We Collect
We may collect the following types of information when you use our services:
Personal Identifiers
- Name, date of birth, phone number, mailing address, email address.
Health Information (Protected Health Information or PHI)
- Medical history, symptoms, health conditions, medications, and treatment plans shared through consultations or health assessments.
Digital and Usage Information
- IP address, browser type, device information, pages visited, and activity on our site.
Scheduling and Billing Data
- Appointment times, provider preferences, insurance (if applicable), and payment information.
2. How We Use Your Information
We use your information to:
- Provide wellness and aging-related services.
- Conduct telehealth appointments through HIPAA-compliant platforms.
- Schedule and manage appointments.
- Communicate regarding treatment plans, reminders, and wellness content.
- Process payments securely.
- Meet regulatory or legal obligations.
3. HIPAA Compliance and Protected Health Information
We comply with all applicable HIPAA regulations. Your Protected Health Information (PHI) will only be accessed, used, or disclosed:
- With your written authorization.
- For treatment, payment, or health care operations.
- As required by law (e.g., in response to a court order).
- In limited, de-identified formats for business or research purposes.
Our staff and business associates (such as telehealth and billing providers) are trained and obligated to protect your PHI.
4. Telehealth Services
If you participate in a telehealth consultation:
- The session will be conducted via HIPAA-compliant video platforms.
- We do not record or store telehealth sessions unless explicitly stated and agreed upon.
- Your privacy will be protected during virtual visits just as it would be during in-person care.
5. Online Scheduling and Forms
When booking services online or completing intake forms:
- Information is transmitted and stored through secure, encrypted platforms.
- Only authorized personnel have access to your information.
- We encourage you to avoid submitting sensitive information over unsecured or public networks.
6. Sharing of Information
We will not sell your personal or health information. We may share it with:
- Licensed health and wellness professionals within our practice.
- Third-party vendors (e.g., scheduling software, billing processors) who are HIPAA-compliant and contractually obligated to protect your data.
- Legal authorities, when required by law or to prevent harm.
7. Your Rights Under HIPAA
You have the right to:
- Access and request a copy of your health records.
- Request corrections to your health information.
- Receive an accounting of disclosures.
- Request confidential communication methods.
- File a complaint with us or with the U.S. Department of Health & Human Services if you believe your rights have been violated.
8. Data Security
We use industry-standard safeguards, including encryption, secure servers, and access controls, to protect your personal and health data. However, no electronic transmission or storage method is 100% secure.
9. Third-Party Links
Our website may link to third-party websites or tools. We are not responsible for their privacy practices or content.
10. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or regulations. Updates will be posted on this page with the revised effective date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Transcend Aging + Wellness
107 South Lewis Street #140B
512-502-5959
transcendrr@gmail.com
www.transcendagingandwellness.com
